2. App Navigation
How to find the Community Forum in Orb App?
- Open the Orb App and from your Profile, select Help Center.
- Scroll down to locate the Community Forum section.
- Tap on Community Forum and log in using your Orb App account credentials.
How to use the Community Forum?
You can engage by commenting and voting on existing topics or by creating your own post.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Device Section in the Orb App
The Device section in the Orb App provides visibility and control over every Orb assigned to you. From here, you can monitor device health, connectivity, software status, and manage settings and access tools needed for setup and troubleshooting.
Viewing Your Orb Information
From the Home Page, tap Device to see your Orb details.
On this screen, you can search for specific Orbs or navigate between tabs to quickly view device status information.
The tabs are:
All - A full list of the Orbs assigned to the team.
🟢 Ready - Orbs that are ready to be used for verifications.
🔴 Operator QR Needed - Orbs that are not ready due to an invalid operator QR code.
🔵 Update required - Orbs that require a software update.
🟡 Inactive - Any Orbs that are online but not ready. To see more details on the reason, tap the Learn More button that will display in the banner.
⚫ Offline - Orbs that are offline will be shown in this tab.
Disabled - Shows any blocked Orbs. Tap the Learn More button to see additional details about this status.
Key Orb details are shown at a glance:
- Orb Name
- Jabil ID Number
- Time and Location when the last Orb verification or QR Code check-in happened (whichever is latest).
Orb Control Screen
Selecting an Orb opens the Orb Control Screen. The Orb’s name and network connection appear just below the Orb image, followed by key device controls and system details, as outlined below:
Network: Opens the network settings and status. Here you can run a speed check, reset the connection, or get a WiFi code.
History: Provides logs of all Orb activity, including successful and unsuccessful verifications, error messages within the last 3 hours, and troubleshooting information.
Battery: When the Orb is online, the Orb App displays the Orb’s battery charge. If full, a green circular line will envelop the battery icon. To avoid shutdowns, keep battery charge above 15–20% (represented by a short red line on the battery icon).
About: This page displays device-specific details, such as Orb name, hardware ID, model, and current software version.
Safety: From here you can generate a Safety QR code to report suspected underage users and suspicious or potentially fraudulent activity.
Language: Changes the Orb's language settings.
Volume: Adjust Orb volume using a simple slider.
Troubleshooting
The Orb doesn't connect to a saved network.
If the Orb is already connected, show the WiFi Reset QR code and then use + Add New Network to generate a fresh WiFi QR code. Ensure the network is available and within range.
The Orb rejects all QR codes.
Check:
If the Orb is online.
If it’s updating.
If the correct QR code type is being used.
Retry after confirming the above steps.
If you still face issues, please contact our Support team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Profile Page in the Orb App
The Profile page in the Orb App allows you to manage your personal information, access support resources, verify your identity, and update key account settings. It also serves as the entry point to the Help Center and Settings pages.
Accessing the Help Center
To access support resources directly from the app:
Open the Profile tab.
Tap the Help Center button near the bottom of the screen.
This will open the Help Center where you can find guides, troubleshooting steps, and FAQs.
Accessing the Settings Page
From the Profile page, tap the Gear icon at the corner of the screen to open your settings.
Adding a Phone Number
If you have not yet added a phone number to your account, you will see an Add button next to the phone number field.
To add your phone number:
Tap Add next to the Phone section.
Enter your phone number and confirm the correct country code.
Tap Continue.
Enter the SMS verification code sent to your number.
Tap Continue to complete setup.
Once verified, your phone number will appear in your Profile.
Adding or Updating Your Profile Picture
To upload or change your profile picture:
Tap your initials or current photo at the top of the Profile page.
Choose to take a new photo or select one from your library.
Ensure you grant the app permission to access your camera or photos.
After selecting a photo, you can Save or Edit it.
Editing options include replacing the photo, retaking it, or deleting it.
Tap Save to finish.
Using QR Codes to Verify Identity
The Profile page allows you to identify yourself as a Community Operator, or verify other Operators using QR codes.
To show your identity QR code:
Tap the QR code icon in the top-left corner of the Profile page.
Your personal QR code will appear—other Operators can scan this to confirm your identity.
To verify another Operator's QR code:
- Tap Scan QR code on the same screen where your QR code appears.
Scan their displayed code.
- Once their code is scanned, you should see confirmation details on your screen.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Performance Page in the Orb App
The Performance page helps you track verifications performed and available earnings.
What You Can See
Verifications – track your verification metrics.
Earnings – shows any earnings that you've accrued.
You can filter these metrics by day, week, month, or year.
Verifications |
Earnings |
Frequently Asked Questions (FAQ)
Why are some verifications not appearing in the stats?
An Orb log showing a “Success” status only means that the Orb completed its part of the process (QR scan, capture, upload).
A verification is counted in your Performance page only when the user successfully completes the full flow in World App, including Face Authentication.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Home Page in the Orb App
The Home screen is the main dashboard of the Orb App. Once you’ve logged in and have full access, this is the first page you’ll see. The Home screen gives you quick visibility into your daily tasks, device status, locations, team members, and important notifications.
What You’ll Find on the Home Screen
The Home page will display details depending on your role and permissions. See the breakdown of available information and features below:
- Profile Photo: Located at the top-left corner. Tap it to access your Profile and Help Center options.
- The Help Center is your self-service resource for articles, guides, and troubleshooting FAQs. You can browse its contents by category, or simply search for specific terms to find what you're looking for.
- The Help Center also serves as your entry point to a guided demo verification. The interactive demo walks you through the full Orb verification experience, giving you a clear, hands-on reference for how the flow works.
- The Help Center is your self-service resource for articles, guides, and troubleshooting FAQs. You can browse its contents by category, or simply search for specific terms to find what you're looking for.
Verifications Section: A daily counter of verifications is displayed in the top central section of the screen. Underneath it, you'll find the Verify Human button used to begin a verification.
Notifications Dashboard: Access your inbox through the bell icon, located in the top-right corner. Here you'll find general updates, tips, to-do actions, and any unread messages.
- Quick Access Tabs: You’ll see four navigation tiles that contain:
- Earnings — Including details about transactions, Worldcoin token price, and available balance.
- Device — It will show whether your Orb is online or offline, if a software update or check-in is required, and it provides access to device logs, including successful and failed verifications.
- Verifications — Metrics on verifications performed.
- Rating — A snapshot of your current rating as a Community Operator.
- System Status Message: A persistent update at the bottom displays whether the system is operational or experiencing issues/outages.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Managing Training in the Orb App
The Training section of the Orb App helps you track and identify the learning required to operate safely and effectively. This article explains how to access training, understand training types, check completion status, and troubleshoot common issues.
Where to Find Your Training Information
You can view all available trainings directly in the Orb App. To access it:
Go to your Profile tab.
Tap Training.
Types of Training
1. Mandatory Training
Required for all Community Operators.
If you have not completed mandatory training, you will be unable to perform verifications.
These trainings appear under the Mandatory tab.
2. Optional Training
Recommended but not required to complete verifications.
These appear under the Optional tab.
The training screen also groups courses into Started, Remaining, and Completed sections. Incomplete courses display a greyed-out icon beside the title, while completed courses show a colorized icon.
New Training Assignments
You may receive new mandatory or optional training depending on the region and/or market where you're based.
Notifications
When new training is assigned, you will receive:
An in-app notification.
An email notification.
Notifications indicate:
Whether the new item is mandatory (affects verification ability), or
Optional (can be completed any time).
Troubleshooting
The Training Course Doesn't Load/Has a Bug.
Close all active windows and relaunch the app.
Clear browser cache and cookies.
If the issue continues, reach out to our Support Team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.