The Training section of the Orb App helps you track and identify the learning required to operate safely and effectively. This article explains how to access training, understand training types, check completion status, and troubleshoot common issues.
Where to Find Your Training Information
You can view all available trainings directly in the Orb App. To access it:
Go to your Profile tab.
Tap Training.
Types of Training
1. Mandatory Training
Required for all Community Operators.
If you have not completed mandatory training, you will be unable to perform verifications.
These trainings appear under the Mandatory tab.
2. Optional Training
Recommended but not required to complete verifications.
These appear under the Optional tab.
The training screen also groups courses into Started, Remaining, and Completed sections. Incomplete courses display a greyed-out icon beside the title, while completed courses show a colorized icon.
New Training Assignments
You may receive new mandatory or optional training depending on the region and/or market where you're based.
Notifications
When new training is assigned, you will receive:
An in-app notification.
An email notification.
Notifications indicate:
Whether the new item is mandatory (affects verification ability), or
Optional (can be completed any time).
Troubleshooting
The Training Course Doesn't Load/Has a Bug.
Close all active windows and relaunch the app.
Clear browser cache and cookies.
If the issue continues, reach out to our Support Team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.