Orb App
Trending User Topics – Quick Links to the World App Help Center
Purpose
This article lists user topics that are currently trending in the field. Each topic includes a quick link to a World App Help Center article that operators can use to answer user questions or share directly with users.
Note: The World Help Center is available to users via:
- Desktop version at https://support.world.org/hc/en-us
- World App. Open the app and go to World ID > Settings > Support.
Age Verification
In Japan: From May 19 2026, age verification with a passport is unavailable.
Users in Japan can verify their identity using their My Number Card as an alternative.
Human Benefits
Questions about:
What are Human Benefits?
What are Credits?
Article link: What is the Human Benefits Mini App pilot?
World App Account Access
Account Login: How do I sign in to my account?
Restoring access to an account: How do I restore access to my account?
Moving a World App account to new device: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Glossary of Terms
Account Takeover (also: ATO)
Unauthorized access to a user's account.
Age Verification (also: AV, age block)
A process within World App that confirms a user meets the minimum age requirement to access certain features or complete verification. Users who do not meet the age threshold may be prompted to verify their age before proceeding.
Agent Kit (also: AgentKit)
A World ID SDK that allows apps and websites to verify that AI agents are backed by a verified human. Helps platforms rate-limit agent activity and distinguish legitimate agentic traffic from malicious bots.
Agentic AI
AI that can take actions on your behalf, like browsing the web, making reservations, or completing tasks automatically. World ID helps verify that these AI actions are backed by a real, unique human, protecting platforms from bots and unauthorized automated activity.
AI (also: Artificial Intelligence)
Technology that enables computers to perform tasks that typically require human thinking, like recognizing patterns, understanding language, or making decisions. World ID is an anonymous proof of human for the age of AI, helping platforms tell the difference between real people and bots.
Airdrop (also: Claims, grants, monthly airdrop, monthly claim, token distribution)
Program that distributes WLD to eligible verified users.
AMPC (also: Anonymized Multi-Party Computation)
Anonymized Multi-Party Computation — a cryptographic technique used to process biometric data across multiple parties without any single party having access to the full data. Used by World to enhance privacy during verification.
APY (also: Annual Percentage Yield)
Annual Percentage Yield, showing investment returns with compounding interest.
Authenticator
A method or device used to verify a user's identity during login or access. In the World ID context, the World App itself can act as an authenticator for third-party apps that require verified human identity.
Backup (also: Back up, recovery setup)
A login method set up to secure and restore access to your World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one is strongly recommended — without it, account recovery may not be possible.
Bitcoin (also: BTC)
A decentralized digital currency that allows users to send and receive payments directly without a bank or central authority. Available to hold and transact within World Wallet.
blockchain
A secure, decentralized digital ledger that records transactions across a network of computers. World Chain, the blockchain underlying World App, uses this technology to process and verify wallet transactions.
Bot
An automated account or program designed to simulate human behavior online. World ID helps platforms detect and limit bot activity by verifying real human users.
Bot Traffic
The volume of automated non-human activity on a platform. World ID helps platforms reduce bot traffic by requiring human verification.
Claim / Grant (also: Claiming WLD)
The process of receiving your allocated WLD tokens within World App. Eligible verified users can claim their WLD on a monthly basis, up to their total annual Worldcoin Guarantee amount.
Community Operator
Everyday people with self-serve Orbs who conduct verifications in their local communities.
Compatibility Mark
A Compatibility Mark is a trademark or logo provided by World that certified partners can use to indicate that their products or services are compatible with the Worldcoin platform or World ID.
Compliance Standards
A set of rules, regulations, and guidelines that ensure an organization operates lawfully and ethically.
Compliance Standards Framework
An agreement that stipulates punishable offenses and penalties associated with violations
Credential Issuer
An entity that issues credentials to users. For example Tools for Humanity issues Orb and NFC ID credentials. Any approved issuer can issue credentials within the World ID ecosystem.
Credential Verification (also: NFC verification, passport verification)
World ID verification method completed in-app using NFC-enabled documents such as a passport or national ID.
Credentials Hub
New tab in World ID App that will allow users to see different type of identity credentials connected to their World ID
Crypto Exchange
A digital platform that allows users to buy, sell, and trade cryptocurrencies using various currencies, including fiat and other digital assets.
cryptocurrency
A digital form of currency secured by cryptography and operating on a blockchain network. Examples include Bitcoin, Ethereum, and WLD.
data custody
The responsibility of securely storing and managing user or organizational data, ensuring it is protected and handled appropriately.
data minimization
A principle of only collecting and retaining the minimum amount of data necessary for a specific purpose.
data privacy
The practice of safeguarding personal or sensitive data, ensuring compliance with privacy laws, and giving users control over their information.
decentralization (also: decentralized)
The process of distributing authority, decision-making, or data storage away from a central entity, often to enhance transparency, security, and resilience. Commonly associated with blockchain systems and governance models.
Deep Face
A solution for identifying deep fakes using World ID
deepfake
A synthetic media, usually video or audio, created using artificial intelligence to impersonate real people, often for deceptive or manipulative purposes.
Dollars USDC
The label for your USDC cash balance in World Money. Displays your US dollar-denominated balance, which can be used for spending, saving, or earning yield within the app.
DPA (also: Data Privacy Authority)
Government or regulatory authority related to data privacy matters.
DSAR (also: Privacy request)
Data Subject Access Request. A user request to access delete or otherwise exercise privacy rights regarding personal data.
Earn
A feature in World Wallet that allows users to supply crypto assets to earn yield, or borrow against their holdings. Powered by Morpho, a decentralized lending protocol.
eETH
A liquid staking token representing staked Ethereum (ETH) on the ether.fi protocol. Holding eETH allows users to earn staking rewards while keeping their assets liquid.
encrypted data
Data that is transformed into a secure format using cryptographic algorithms to protect it from unauthorized access.
Ethereum
A decentralized blockchain platform that supports smart contracts and decentralized applications. World Chain is built on top of Ethereum infrastructure.
Face Authentication (also: Face Auth)
A World App security step that matches a selfie to encrypted data stored on the user's device, confirming the person using the World ID is the same person who verified.
Face ID
Face ID is a biometric authentication method that uses a person's facial features to verify their identity.
Fiat (also: fiat currency)
Fiat money is a type of government-issued currency (e.g. EUR or USD)
Field Staff (also: staff)
Individuals who work on the ground at Orb locations to assist users with the verification process and support onboarding.
GDPR
The General Data Protection Regulation, which governs data privacy and protection in the EU.
Human Badge
A blue badge displayed in World App and across any accounts connected to your World ID, indicating that you are a verified human.
Human credential (also: Humanity verification)
Proof that a user has verified their humanity through World ID (i.e., they have completed the Orb verification process and are recognized as a real, unique human).
Identity Attestation
A World ID feature that lets users prove specific identity attributes such as age, nationality, or document type to a third-party app without sharing the underlying data. The app only receives a yes or no result confirming whether the user meets the criteria. No personal data is transmitted.
Invites (also: Invites Mini App)
A feature in World App that manages the referral program, allowing users to invite friends and track referral rewards.
KYC (also: Know Your Customer)
Know Your Customer. Regulatory identity verification that may be required by third-party providers for certain transactions.
Learn Center
Hub on world.org containing different educational articles.
Login method (also: Log in, sign-in method)
The way a user signs in and restores access to their World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one login method is strongly recommended to ensure account recovery is possible.
Mini App
A feature or service built into World App, created by either the World team or a third-party developer. Third-party Mini Apps are independently operated, so their content and support are the responsibility of the developer, not the World team
My Number Card
The My Number Card is an identity document issued to citizens of Japan and foreign residents, containing a unique 12-digit Individual Number that serves as a national identification number in Japan.
National ID
an official document issued by a government to verify a citizen's identity.
Native Coin
A digital currency that is native to and built into a specific blockchain network. For example, ETH is the native coin of Ethereum. WLD operates within the World Chain ecosystem.
Network fee (also: Gas fee, transaction fee, blockchain fee, gas)
Transaction fee required to process a blockchain transaction. Determined by the blockchain network and cannot be controlled or refunded.
NFC-enabled ID (also: NFC credential)
A government-issued identity document such as a passport or national ID with an NFC chip that can be used to verify credentials in World App, without sharing data with third parties.
Non-custodial wallet (also: Self-custodial, user-controlled wallet)
A wallet where the user fully controls their private keys. Support cannot access reset or recover funds if the user loses their backup.
Not verified (also: Unverified World ID, Unverified user)
A World ID status indicating a user has not yet completed any verification. Users in this state are prompted to verify via Orb or NFC to access human-only features and rewards.
Occlusion
A condition during Orb verification where something partially blocks or obscures the user's iris, preventing a successful scan. This can be caused by physical characteristics, eyelashes, reflections, or other factors that interfere with the Orb's ability to capture a clear iris image. Users experiencing occlusion may need to reposition or seek assistance from an Orb operator.
Onboarding (also: Account creation, signup, new user)
The initial journey a new user takes when setting up World App — including downloading the app, creating an account, and completing identity verification at an Orb or through a supported credential.
One Human: One Account
The principle that each verified World ID is tied to a unique real person preventing duplicate accounts and bot abuse across the network.
Orb (also: Orb device)
In-person biometric verification device used to create or refresh high-assurance World ID credentials.
Orb App
A companion app used to manage and operate an Orb verification device. Separate from World App, which is used by users being verified.
Orb on Demand
A service that allows users to schedule a verification appointment with an Orb operator who comes to a location of the user's choosing.
Orb reward
A type of referral reward users can get when they invite a friend who successfully verifies at the Orb.
Orb Self-Serve
A verification setup where users can complete their Orb verification independently at a self-serve Orb location, without needing guidance from an operator.
Orb Verification (also: Humanity verification)
World ID verification method completed at an Orb. Generally qualifies users for higher WLD than credential-only verification where eligible.
ORO
A token native to the World Chain network, also referred to as the GOLD token. Available as a Mini App within World App, where users can claim ORO tokens as a reward for being Orb-verified.
passkey (also: Passkeys)
Passwordless authentication method that allows users to sign in to apps or websites using cryptographic keys instead of traditional passwords.
Pay
A payment feature in World App that allows users to send and receive payments using their World Wallet balance.
PCP (also: Personal custody package)
Encrypted biometric data stored locally on the user's device. Not stored by the World team.
Peer-to-Peer Transfers
Direct transfers of funds or tokens between individuals without intermediaries.
Permit
A spending authorization that lets an approved Mini App debit a specified amount of tokens later. Does not transfer funds immediately.
PII (also: Personally Identifiable Information)
Personal data that can identify a user, such as full legal name, date of birth, ID documents, or account numbers.
Points
Non-financial units earned through World ID Rewards that can be redeemed for select digital services such as streaming, mobility, and productivity tools.
Privacy Portal
Official user-facing intake form for submitting privacy requests.
Private by Design
Private by design refers to the practice of integrating privacy and data protection principles into the design and development of products, services, and business practices, ensuring that privacy is preserved throughout the entire data lifecycle.
private key (also: private keys)
A private key is an alphanumeric code used to authorize transactions and prove ownership of a blockchain asset, mainly blockchain wallets. In simpler terms, a private key is like the master password to your cryptocurrency account —it's what gives you control over your funds.
Proof of Human (also: Proof of Humanness, Proof of Personhood, PoH)
System to verify a user is a unique human without revealing personal identity details. Used to determine eligibility for claims credits or features.
Proof of liveness
A security process that verifies a user is physically present and real at the time of verification (not a photo, video, or deepfake), typically through real-time actions like blinking, head movement, or facial recognition.
Proof of Ownership
An encoded value tied to a user's World ID that confirms a specific person controls a specific World ID account. Can be shared with support or trusted third parties to verify account ownership without revealing personal information.
QR Code
A two-dimensional barcode that can be scanned using a smartphone or other devices to quickly access information, links, or services.
Ramp provider (also: on-ramp, off-ramp, ramp providers)
Third-party service that enables users to convert between fiat currency and crypto, or withdraw to a bank. Operates independently from World App support.
ReAuth (also: World ID Re-Authentication, Reauthentication)
Reauthentication flow where a user visits an Orb to refresh their on-device encrypted package to continue using World ID features.
Relying Party (also: RP)
An app platform or service that accepts and verifies World ID credentials to grant access or privileges. Decides which credentials are acceptable for their use case.
Secure provisioning
The process of securely setting up and initializing a device or system such as an Orb with the credentials, keys, and software it needs to operate safely and as intended. Ensures the device has not been tampered with before use.
Selfie Check (also: Face Check)
A low-friction anonymous verification method that uses a selfie and a uniqueness signal to help platforms prevent bot abuse. Lower assurance than Orb verification. Selfie photos never leave the user's device.
Settings (also: App settings, options)
In-app configuration area for World App covering notifications permissions and account details.
smart contract
Self-executing contracts with the terms of the agreement directly written into code, running on a blockchain to automate processes without intermediaries.
Spending (also: Spending wallet, Spending account)
A wallet balance type in World App that is ready for payments and everyday transactions such as sending, paying, and swapping tokens. Does not earn yield.
Stablecoin
A type of cryptocurrency designed to maintain a stable value, often pegged to a fiat currency like USD or a basket of assets.
Support Team
The team responsible for handling user inquiries, troubleshooting issues, and providing assistance across World App and related products. Users can reach the Support Team directly through the in-app support channel.
Swapping (also: Sell, swap, selling)
Converting one token to another within World Wallet such as WLD to USDC.
Sybil Resistance
The ability of a system to prevent a single person from creating multiple fake accounts or identities. World ID achieves this through its one-human one-account verification model.
Token
A digital asset or unit of value issued on a blockchain, often representing ownership, utility, or access rights within a specific ecosystem.
Tools For Humanity
The company behind World App, World ID, and the broader World ecosystem. Tools for Humanity builds the technology that powers human verification and financial access for users worldwide.
TOS (also: ToS, Terms)
A legal agreement that outlines the rules, responsibilities, and rights of users and providers regarding the use of a service or platform.
Transaction hash (also: Tx hash)
Unique on-chain identifier for a blockchain transaction used to confirm activity in a blockchain explorer.
Verification Levels
The different tiers of World ID verification available to users ranging from lower to higher assurance. Orb verification provides the highest level (full Proof of Human), NFC or Credential verification provides a mid-level, and Selfie Check provides a lower-assurance option. The level accepted depends on the app or platform requiring verification.
Virtual Bank Account
A unique account number that lets you receive funds from a bank or financial institution directly into your World Wallet. Deposits in US dollars are converted into USDC and added to your wallet balance. Useful for direct deposit of paychecks, business payments, or self-funding from your own bank account.
Wallet address
Public address used for receiving and sending tokens on a blockchain network.
Wallet Key
A Wallet Key is a cryptographic key that provides secure access and control over a digital wallet. It is essential for signing transactions, accessing funds, and interacting with blockchain-based services.
WBTC (also: Wrapped BTC, Wrapped Bitcoin)
Wrapped Bitcoin — a version of Bitcoin converted into a token format that can be used on the Ethereum network and other blockchain ecosystems. Available to hold, buy, and transact with in World Wallet.
Web3 (also: Blockchain, digital assets, decentralized web)
General term for blockchain-based products and transactions.
WETH
Wrapped Ether — a version of Ethereum (ETH) that has been converted into a standard token format compatible with a wider range of decentralized apps and exchanges.
Whitepaper
Worldcoin's comprehensive document outlining the technical and economic aspects of the project.
WLD (also: Worldcoin)
The Worldcoin token. In support contexts claiming WLD refers to receiving periodic airdrop portions inside World App.
World Card
A physical bank card (VISA), that you can use in stores/online to pay with assets you have on your World account.
World Chain network (also: Worldchain)
Blockchain infrastructure used for many World App wallet transactions.
World Chat
A Mini App in World App that lets users chat with others using wallet addresses or usernames, send messages and photos, and transfer funds in an end-to-end encrypted environment.
World Foundation
The nonprofit organization that stewards the World protocol and ecosystem, previously known as the Worldcoin Foundation. Responsible for the long-term development and governance of the World network.
World ID (also: WorldID)
The user's verification status and credentials, created through verification flows such as Orb or Credential Verification.
World ID App
A dedicated app for verifying your humanity, managing your World ID credentials, and authenticating with partner apps. Separate from World Money, which handles wallet and financial features.
World ID Rewards
An incentive program for newly Orb-verified users that provides free, limited-time access to select digital services such as streaming, mobility, and productivity tools. Rewards are redeemed using Points.
World Network
The global network of verified users and participants built on World ID.
World Operators (also: Operators, Operator, World Operator)
Businesses or individuals authorized by World to operate Orb locations manage verifications and support user onboarding in their local communities.
World Shop
A Mini App in World App where users can explore and purchase World-branded merchandise and claim free drops.
World Space (also: World Spaces)
A physical location equipped with an Orb where users can get verified and learn about World. Includes dedicated spaces such as Flagships and Kiosks used solely for Orb verification, and non-dedicated Partner Locations where verification is available alongside another primary purpose.
World Wallet
The wallet area in World App used for token balances and transactions including send receive buy sell swap withdraw and pay.
Worldscan (also: Worldscan.org, Worldchain explorer)
Public blockchain explorer used to view on-chain activity related to World App and World Chain.
ZKP (also: Zero-Knowledge Proof)
Zero-Knowledge Proof. A cryptographic method that allows a user to prove something is true (such as being a verified human) without revealing any underlying personal data.
How do I return an Orb?
When returning an Orb, there are three possible scenarios to consider:
- Non-Functioning Orb – The Orb is not operational.
- Physically Damaged Orb – The Orb has visible physical damage.
- Voluntary Return – The Orb is being returned without any functional or physical issues.
To return an Orb, open a support ticket and complete the steps described below for each scenario:
1. Non-Functioning Orb
Before an Orb can be returned, the Technical Support Team must verify that all troubleshooting steps were followed. Please make sure to provide the following details in your support request:
- Description of the issue and the Orb behavior.
- A video and/or images showing the front, top, and back of the Orb, including its lights and power button.
- The time and date when the specific issue or incident occurred (in case of physical damage).
The Technical Support Team will then guide you through specific troubleshooting steps, and if the Team concludes that an Orb must be returned, they'll send you a list of instructions on how to do this.
2. Orb with Physical Damage
If the Orb suffered physical damage:
- Power off the Orb immediately, as this will reduce any further internal hardware or software damage.
- Remove the Orb from its stand, or remove its battery, as applicable.
- Contact the Technical Support Team to report it.
Please include the following information:
- A video of the Orb, showing all physical damage.
- Clear pictures of the specific damage.
- A detailed description of the incident.
Do not try to perform verifications until the Technical Support Team reviews the information provided. When the investigation is complete, the Team will share further details.
3. Voluntary Return of an Orb
If you want to voluntarily return a functional Orb, provide the Technical Support Team with the following information:
- A video/images of the Orb, showing all its sides.
- Confirmation that the Orb is able to perform verifications.
- Reason to return the Orb voluntarily.
The Technical Support Team will review your request and provide you with further instructions.
Note: If you wish to return more than one Orb, you will need to provide all of the information mentioned above for every single device.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Introduction to Orb App
The Orb App is a non-consumer app developed by TFH and used to scan and verify users’ biometrics during World ID verification. Only trained individuals use it to run the Orb device and complete the verification process.
App operations are managed through three different menu tabs:
- Home
- Performance
- Profile
Home Tab
The home page is where you'll find the “Verify human” button, which you’ll use to begin the verification process. The page also includes four main section menus:
- Earnings: Where Admins find their balance, transaction details, and initiate withdrawal of funds.
- Device: Where your Orb device is managed, including set-up, software updates, and verification logs.
- Verifications: Quick view of the total weekly verifications performed.
- Rating: Displays your overall rating, which is based on the combination of components such as activations, invites rate, and user satisfaction, among others.
Just tap each of these sections to see and access their full contents.
Performance Tab
Here you'll find:
- Your verification metrics.
- Your earnings.
You can filter our the information based on daily, weekly, monthly, and yearly results.
Profile Tab
This page displays all your personal information, including details about your training progress.
Account settings can be accessed through this tab, by tapping the Gear icon at the top right corner of the screen.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How to Enable Push Notifications and Access Your Inbox
Enabling notifications in the Orb App is important to ensure you are kept updated on all the latest news and updates from World. Notifications can be found in your app's inbox.
What is an inbox?
It’s a centralized space where you can receive and manage notifications, updates, and important communications directly within the Orb App.
There are two options for enabling inbox notifications, through the “Finish your profile” pop-up notification or through “Settings”.
Enable notifications through the “Finish your profile” pop-up.
Step 1: Go to the “Finish your profile” tab located on the top of the home screen in the orb app.
Step 2: Scroll to and click on “Enable notifications”
Step 3: When the pop up appears asking for permission for Orb App to send you notifications click “Allow”.
Enable through your settings.
Step 1: Go to Settings by clicking on the top right icon at the profile page
Step 2: Scroll to the App Settings section and click on “Notifications”, once the toggle is green Notifications are enabled.
How to access your notifications inbox.
- Once you enable notifications, you can find the inbox by tapping the Bell icon located at the top right corner of the screen.
- Inside, you’ll see four categories: Upcoming, Updates, Tips, and Unread.
What’s Included in Each Category:
- Upcoming: Stay on top of tasks with reminders for follow-ups, such as courses to complete.
- Updates: Stay informed with major updates and news from World, like new product feature releases.
- Tips: Discover practical advice to enhance your daily operations and efficiency.
- Unread: Quickly identify the messages that need attention.
Key Features Available Now:
- Swipe Actions: Swipe to the right to save or delete an article.
- Saved Articles: Access all your saved articles in one convenient location.
- Notifications: Receive push notifications for new articles. A small dot will also appear on the bell icon to alert you.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How to find the Community Forum in Orb App?
- Open the Orb App and from your Profile, select Help Center.
- Scroll down to locate the Community Forum section.
- Tap on Community Forum and log in using your Orb App account credentials.
How to use the Community Forum?
You can engage by commenting and voting on existing topics or by creating your own post.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Reporting Fraud and Suspicious Behavior
What Fraudulent Activities Should You Look Out For?
There are typical signs of potential fraudulent activity:
- A user is accompanied by someone who gives them detailed instructions, speaks on the user’s behalf, or handles their phone for them.
- A user appears to be unfamiliar with their phone, including an inability unlock the phone from a locked state.
- A user states that someone else asked them to use this phone to verify.
- A user does not understand any of the benefits of verifying their World ID or cannot articulate their own motivation to verify.
- A user verifies with a phone that you think you have seen before, e.g., distinctive phone case, attached stickers, distinctive damages, distinctive screen backgrounds.
- The same phone model is used for multiple successive verifications.
- You are being pressured to verify a group of people “without asking too many questions”.
- You are being offered money to verify people.
- You are being extorted to verify people.
Safety first. Do not refuse to verify people if you feel it might be dangerous to do so. Continue as normal, but make sure to use the Report function each time.
How Do You Engage Users?
-
Engage on Motivation and Benefits:
Politely ask users about their motivation for signing up for World ID to understand their intent. Confirm their understanding of the benefits and ensure that they are aware of the value it brings.
-
Verify Phone Ownership:
Ask users if they are using their personal phone or if someone else provided it to them. Note any discrepancies or signs of potential misuse of another person's device.
-
Educate on World ID Benefits:
If users appear unaware of the benefits, explain them clearly. Where permissible, highlight tangible incentives and long-term value. Tailor the explanation to their context, ensuring it is relevant and comprehensible.
-
Clarify Negative Effects of Giving Up Their Account:
Inform users that verification is a one-time opportunity. Emphasize that if they verify now and transfer their account, they will forfeit future benefits for themselves. Make sure they fully understand the implications of their decision.
-
Exercise Judgment on Fraud Suspicion:
If you are certain the user is attempting fraud, you have the authority to refuse verification.
-
Proceed with Caution on Uncertainty:
If you are uncertain about the user's intentions or their level of understanding, you may still allow the verification. Use discretion and maintain a balance between accessibility and compliance.
-
Prioritize Personal Safety:
Never put yourself in harm’s way. If a situation feels unsafe, allow the verification and report the incident afterward. Your safety and well-being take precedence over enforcing rules.
-
Report Suspicious Cases:
In cases of doubt about a user's intentions or understanding — or if you think there may be fraud — use the report button to flag the case for further review. Provide as much detail as possible afterwards when we reach out to you to support investigations.
How it Works - Reporting Fraud
You can use the Safety feature to keep us informed of suspicious activity.
- Select the Safety Tools button as shown below.
- Tap on Report Fraud and confirm.
- Your report has been submitted. We will track these reports and may reach out for more details.
You can also use the Support Chat in the Help Center to report the issue.
- Open your profile, tap the help center button.
- Tap the chat bubble icon at the right corner of the screen, then initiate a chat by tapping the plus (+) sign.
- You'll be shown different help options; select Trust and Safety and continue the chat to report the situation.
FAQs
-
Q: Should I refuse to verify someone I suspect of fraud?
- A: Only refuse to verify someone if you are sure that it is safe to do so. Try to prevent conflict if possible.
-
Q: What should I do if I’m worried for my safety but believe there is suspicious activity with a user?
- A: Continue with the verification as usual and then report it to us immediately using the Report function. If there is a serious safety concern, then alert local authorities for help.
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Q: What if the suspicious activity is not related to someone who verified at the Orb?
- A: Use the support channel in the Orb App to file a Trust & Safety ticket with a description of the incident and we will follow up as soon as possible.
-
Q: What if I feel a user is underage but they are attempting to verify?
- A: Refer to the AVQR code training. You can scan this QR code at the Orb before the user scans their own QR code. This tells the Orb to deny them for age and redirects them to a support channel where they can verify their age with a third-party service.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Device Section in the Orb App
The Device section in the Orb App provides visibility and control over every Orb assigned to you. From here, you can monitor device health, connectivity, software status, and manage settings and access tools needed for setup and troubleshooting.
Viewing Your Orb Information
From the Home Page, tap Device to see your Orb details.
On this screen, you can search for specific Orbs or navigate between tabs to quickly view device status information.
The tabs are:
All - A full list of the Orbs assigned to the team.
🟢 Ready - Orbs that are ready to be used for verifications.
🔴 Operator QR Needed - Orbs that are not ready due to an invalid operator QR code.
🔵 Update required - Orbs that require a software update.
🟡 Inactive - Any Orbs that are online but not ready. To see more details on the reason, tap the Learn More button that will display in the banner.
⚫ Offline - Orbs that are offline will be shown in this tab.
Disabled - Shows any blocked Orbs. Tap the Learn More button to see additional details about this status.
Key Orb details are shown at a glance:
- Orb Name
- Jabil ID Number
- Time and Location when the last Orb verification or QR Code check-in happened (whichever is latest).
Orb Control Screen
Selecting an Orb opens the Orb Control Screen. The Orb’s name and network connection appear just below the Orb image, followed by key device controls and system details, as outlined below:
Network: Opens the network settings and status. Here you can run a speed check, reset the connection, or get a WiFi code.
History: Provides logs of all Orb activity, including successful and unsuccessful verifications, error messages within the last 3 hours, and troubleshooting information.
Battery: When the Orb is online, the Orb App displays the Orb’s battery charge. If full, a green circular line will envelop the battery icon. To avoid shutdowns, keep battery charge above 15–20% (represented by a short red line on the battery icon).
About: This page displays device-specific details, such as Orb name, hardware ID, model, and current software version.
Safety: From here you can generate a Safety QR code to report suspected underage users and suspicious or potentially fraudulent activity.
Language: Changes the Orb's language settings.
Volume: Adjust Orb volume using a simple slider.
Troubleshooting
The Orb doesn't connect to a saved network.
If the Orb is already connected, show the WiFi Reset QR code and then use + Add New Network to generate a fresh WiFi QR code. Ensure the network is available and within range.
The Orb rejects all QR codes.
Check:
If the Orb is online.
If it’s updating.
If the correct QR code type is being used.
Retry after confirming the above steps.
If you still face issues, please contact our Support team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Recovering Access to your Orb App Account
The Orb App uses secure login methods such as passwords, 2FA codes, SMS verification, and backup codes to protect your account.
This article covers all supported recovery methods and explains what to do if you cannot access your account.
Common Login Issues
You may see one of the following problems when signing in:
Incorrect or forgotten password.
Two-factor authentication (2FA) code not working.
You lost access to your email, phone, and backup codes.
SMS verification code not received.
“Email does not exist / not registered”.
If you're having trouble signing in to the Orb App, this guide will walk you through the different recovery steps depending on the issue you're experiencing.
Incorrect or Forgotten Password
If you know the email linked to your account but can’t log in, you can reset your password by following these steps:
Open the Orb App and go to the Log in screen.
Tap Forgot password?
Enter your email and tap Reset password.
Check your inbox (and spam/junk folder) for the reset email.
Follow the link to create a new password.
Return to the app and log in using your new password.
If you don’t receive the reset email, wait a few minutes and try again.
Two-Factor Authentication (2FA) Code Issues
If your authenticator app code isn’t working:
Make sure you’re using the correct account entry within the authenticator app.
Ensure your phone’s date/time is set to Automatic.
Try again with a freshly generated code.
If you saved a backup code, you can use it instead (see next section).
Please note that we are not able to bypass 2FA for security reasons. You will need your authenticator or backup code to continue.
Log In Using a Backup Code
If you previously saved a backup code when setting up your account:
On the 2FA screen, tap Use backup code.
Enter your backup code and log in.
After logging in, you should generate a new backup code in your Orb App settings and store it securely.
SMS Verification Code Issues
If you’re asked to enter an SMS verification code:
Check your phone signal and confirm the number is correct.
Tap Resend code.
If the SMS arrives but doesn’t work, enter it manually instead of pasting it.
If no SMS arrives, restart your device and try again.
If the issue persists, you can reach out to our Support team as further troubleshooting may be required.
Email Does Not Exist / Not Registered
If you see a "Email does not exist / Email is not registered" message, try these actions:
Double-check the email address for typos.
Try any alternate email accounts you may have used.
Confirm whether you fully completed account creation earlier.
If the system still does not recognize your email, contact our Support team for assistance.
Full Lockout: No Email, No Phone, No Backup Code
If you have lost access to all of the following:
Your email
Your phone/SMS
Your authenticator app
Your backup code
Then account recovery may not be possible. For security reasons, the Support team cannot bypass login protections.
Tips to Avoid Future Lockouts
Store your backup code somewhere safe.
Make sure your authenticator app is backed up (if supported by your provider).
Keep your email and phone number up to date.
If you need further help, you can contact our Support team and provide screenshots, your device type, and the exact error message you're seeing. These details are needed to help investigate and/or resolve your case more quickly.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Managing Settings in the Orb App
The Settings section of the Orb App allows you to update your personal information, connect your wallet, link your World ID, change your language, manage notifications, and update your security preferences such as your password and two-factor authentication (2FA).
You can find all of these options by tapping the gear icon in the top-right corner of the Orb App.
You can follow the instructions below to easily perform each of these actions in your account settings.
Personal Information
You can update your name, email, phone number, and profile photo.
To edit your personal info:
Tap the field you want to update.
Make your changes and tap Save.
A green banner will confirm that your information was updated.
To update your profile photo:
Tap your profile picture.
Choose Take photo, Upload from library, or Delete photo.
Save your changes.
Wallet Settings
To view your linked wallets:
Go to Settings and tap on Wallet.
You’ll see a list of connected wallets, or an empty state if no wallet is linked yet.
To link a new wallet:
Tap Add wallet.
Select the wallet app you want to connect (World App or other supported wallets).
Once linked, it will appear in your wallet list.
To hide or show the wallet balance:
If you'd like more privacy while using your device, you can hide your wallet balance by following these steps:
Go to Settings and look for Hide wallet balance.
Toggle ON to hide the balance, or OFF to display it again.
This affects only what you see on your device (not your payout wallet).
World ID
You can link your verified World ID to your Orb App account.
To link World ID:
Go to Settings, then select World ID.
Tap Sign in with World App.
If World App is installed, you’ll be redirected to complete the connection.
After finishing, you’ll automatically return to Orb App with a “Verified” state shown on the screen.
If World App is not installed, you’ll see a message prompting you to install it before continuing.
Two-Factor Authentication (2FA)
You can secure your account by enabling 2FA either through an authenticator app or a phone number.
Enable 2FA Using an Authenticator App
Go to Settings, then tap Two-factor authentication.
Tap Set up with Authenticator app.
Copy the setup code and add it to your authenticator app.
Enter the 6-digit code generated by the app.
You’ll see a confirmation banner once enabled.
Enable 2FA Using Your Phone Number
Go to Settings, then tap Two-factor authentication.
Tap Add phone number.
Enter your SMS verification code.
Use the newest code received if you request multiple.
Backup Code
After enabling 2FA, you’ll receive a backup code you can use if you lose access to your phone or authenticator app.
Copy the code and store it safely
Tap I’ve saved the code to finish
If you lose access and don’t have your backup code, you may become locked out.
Changing Your Password
Go to Settings, then select Password.
Enter your current password.
Enter and confirm a new password.
Tap Save.
Notifications
You can allow or disable notifications from Orb App.
Go to Settings and tap on Notifications.
Turn the toggle ON or OFF.
This affects whether your device receives notifications from the app.
Language
You can change the app’s display language.
Go to Settings and tap Language.
Select your preferred language.
Tap Save.
A banner will confirm your language has been updated.
Analytics
You can choose whether to share anonymous analytics to help improve the Orb App.
Go to Settings and open Analytics.
Toggle ON or OFF.
If enabled, a banner will display “Analytics enabled”.
Troubleshooting
Here are some common issues you might encounter and their suggested troubleshooting action:
| Issue | Possible Cause | Action |
| Settings not saving | Connectivity or invalid fields | Check your connection, close and reopen the app, try again |
| Cannot edit company or wallet information | You are not an Owner/Admin | Contact your team Admin/Owner |
| World ID not linking | World App not installed or connection interruption | Install World App and retry |
| Wallet not linking | Wallet app not installed or not unlocked | Install/unlock the wallet app and retry |
| 2FA code rejected | Wrong/expired code or device time mismatch | Use the most recent code and ensure the device's time is automatic |
| Not receiving notifications | Disabled in app or in your device settings | Check both app and phone notification settings |
| Language not updating | App not refreshed | Fully close and reopen the app |
Contact our Support team in case none of the steps above resolve the issue.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Profile Page in the Orb App
The Profile page in the Orb App allows you to manage your personal information, access support resources, verify your identity, and update key account settings. It also serves as the entry point to the Help Center and Settings pages.
Accessing the Help Center
To access support resources directly from the app:
Open the Profile tab.
Tap the Help Center button near the bottom of the screen.
This will open the Help Center where you can find guides, troubleshooting steps, and FAQs.
Accessing the Settings Page
From the Profile page, tap the Gear icon at the corner of the screen to open your settings.
Adding a Phone Number
If you have not yet added a phone number to your account, you will see an Add button next to the phone number field.
To add your phone number:
Tap Add next to the Phone section.
Enter your phone number and confirm the correct country code.
Tap Continue.
Enter the SMS verification code sent to your number.
Tap Continue to complete setup.
Once verified, your phone number will appear in your Profile.
Adding or Updating Your Profile Picture
To upload or change your profile picture:
Tap your initials or current photo at the top of the Profile page.
Choose to take a new photo or select one from your library.
Ensure you grant the app permission to access your camera or photos.
After selecting a photo, you can Save or Edit it.
Editing options include replacing the photo, retaking it, or deleting it.
Tap Save to finish.
Using QR Codes to Verify Identity
The Profile page allows you to identify yourself as a Community Operator, or verify other Operators using QR codes.
To show your identity QR code:
Tap the QR code icon in the top-left corner of the Profile page.
Your personal QR code will appear—other Operators can scan this to confirm your identity.
To verify another Operator's QR code:
- Tap Scan QR code on the same screen where your QR code appears.
Scan their displayed code.
- Once their code is scanned, you should see confirmation details on your screen.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Performance Page in the Orb App
The Performance page helps you track verifications performed and available earnings.
What You Can See
Verifications – track your verification metrics.
Earnings – shows any earnings that you've accrued.
You can filter these metrics by day, week, month, or year.
Verifications |
Earnings |
Frequently Asked Questions (FAQ)
Why are some verifications not appearing in the stats?
An Orb log showing a “Success” status only means that the Orb completed its part of the process (QR scan, capture, upload).
A verification is counted in your Performance page only when the user successfully completes the full flow in World App, including Face Authentication.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Using the Home Page in the Orb App
The Home screen is the main dashboard of the Orb App. Once you’ve logged in and have full access, this is the first page you’ll see. The Home screen gives you quick visibility into your daily tasks, device status, locations, team members, and important notifications.
What You’ll Find on the Home Screen
The Home page will display details depending on your role and permissions. See the breakdown of available information and features below:
- Profile Photo: Located at the top-left corner. Tap it to access your Profile and Help Center options.
- The Help Center is your self-service resource for articles, guides, and troubleshooting FAQs. You can browse its contents by category, or simply search for specific terms to find what you're looking for.
- The Help Center also serves as your entry point to a guided demo verification. The interactive demo walks you through the full Orb verification experience, giving you a clear, hands-on reference for how the flow works.
- The Help Center is your self-service resource for articles, guides, and troubleshooting FAQs. You can browse its contents by category, or simply search for specific terms to find what you're looking for.
Verifications Section: A daily counter of verifications is displayed in the top central section of the screen. Underneath it, you'll find the Verify Human button used to begin a verification.
Notifications Dashboard: Access your inbox through the bell icon, located in the top-right corner. Here you'll find general updates, tips, to-do actions, and any unread messages.
- Quick Access Tabs: You’ll see four navigation tiles that contain:
- Earnings — Including details about transactions, Worldcoin token price, and available balance.
- Device — It will show whether your Orb is online or offline, if a software update or check-in is required, and it provides access to device logs, including successful and failed verifications.
- Verifications — Metrics on verifications performed.
- Rating — A snapshot of your current rating as a Community Operator.
- System Status Message: A persistent update at the bottom displays whether the system is operational or experiencing issues/outages.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Managing Training in the Orb App
The Training section of the Orb App helps you track and identify the learning required to operate safely and effectively. This article explains how to access training, understand training types, check completion status, and troubleshoot common issues.
Where to Find Your Training Information
You can view all available trainings directly in the Orb App. To access it:
Go to your Profile tab.
Tap Training.
Types of Training
1. Mandatory Training
Required for all Community Operators.
If you have not completed mandatory training, you will be unable to perform verifications.
These trainings appear under the Mandatory tab.
2. Optional Training
Recommended but not required to complete verifications.
These appear under the Optional tab.
The training screen also groups courses into Started, Remaining, and Completed sections. Incomplete courses display a greyed-out icon beside the title, while completed courses show a colorized icon.
New Training Assignments
You may receive new mandatory or optional training depending on the region and/or market where you're based.
Notifications
When new training is assigned, you will receive:
An in-app notification.
An email notification.
Notifications indicate:
Whether the new item is mandatory (affects verification ability), or
Optional (can be completed any time).
Troubleshooting
The Training Course Doesn't Load/Has a Bug.
Close all active windows and relaunch the app.
Clear browser cache and cookies.
If the issue continues, reach out to our Support Team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.