Purpose
This article lists user topics that are currently trending in the field. Each topic includes a quick link to a World App Help Centre article that Operators can use to answer user questions or share directly with users.
Note: The World Help Centre is available to users via:
- Desktop version at https://support.world.org/hc/en-us
- World App. Open the app and go to World ID > settings > Support.
Age Verification
In Japan: From 19 May 2026, age verification with a passport will no longer be available.
Users in Japan can verify their identity using their My Number Card as an alternative.
Human Benefits
Questions about:
What are Human Benefits?
What are Credits?
Article link: What is the Human Benefits Mini App pilot?
World App Account Access
Account Login: How do I sign in to my account?
Restoring access to an account: How do I restore access to my account?
Moving a World App account to new device: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.