Orb App
Orb App
Trending User Topics – Quick Links to the World App Help Centre
Purpose
This article lists user topics that are currently trending in the field. Each topic includes a quick link to a World App Help Centre article that Operators can use to answer user questions or share directly with users.
Note: The World Help Centre is available to users via:
- Desktop version at https://support.world.org/hc/en-us
- World App. Open the app and go to World ID > settings > Support.
Age Verification
In Japan: From 19 May 2026, age verification with a passport will no longer be available.
Users in Japan can verify their identity using their My Number Card as an alternative.
Human Benefits
Questions about:
What are Human Benefits?
What are Credits?
Article link: What is the Human Benefits Mini App pilot?
World App Account Access
Account Login: How do I sign in to my account?
Restoring access to an account: How do I restore access to my account?
Moving a World App account to new device: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.
Glossary of Terms
Account Takeover (also: ATO)
Unauthorised access to a user's account.
Age Verification (also: AV, age block)
A process within World App that confirms a user meets the minimum age requirement to access certain features or complete verification. Users who do not meet the age threshold may be prompted to verify their age before proceeding.
Agent Kit (also: AgentKit)
A World ID SDK that allows apps and websites to verify that AI agents are backed by a verified human. Helps platforms rate-limit agent activity and distinguish legitimate agentic traffic from malicious bots.
Agentic AI
AI that can take actions on your behalf, such as browsing the web, making reservations, or completing tasks automatically. World ID helps verify that these AI actions are backed by a real, unique human, protecting platforms from bots and unauthorised automated activity.
AI (also: Artificial Intelligence)
Technology that enables computers to perform tasks that typically require human thinking, such as recognising patterns, understanding language, or making decisions. World ID is an anonymous proof of human for the age of AI, helping platforms tell the difference between real people and bots.
Airdrop (also: Claims, grants, monthly airdrop, monthly claim, token distribution)
Programme that distributes WLD to eligible verified users.
AMPC (also: Anonymised Multi-Party Computation)
Anonymised Multi-Party Computation — a cryptographic technique used to process biometric data across multiple parties without any single party having access to the full data. Used by World to enhance privacy during verification.
APY (also: Annual Percentage Yield)
Annual Percentage Yield, showing investment returns with compounding interest.
Authenticator
A method or device used to verify a user's identity during login or access. In the World ID context, the World App itself can act as an authenticator for third-party apps that require verified human identity.
Backup (also: Back up, recovery setup)
A login method set up to secure and restore access to your World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one is strongly recommended — without it, account recovery may not be possible.
Bitcoin (also: BTC)
A decentralised digital currency that allows users to send and receive payments directly without a bank or central authority. Available to hold and transact within World Wallet.
blockchain
A secure, decentralised digital ledger that records transactions across a network of computers. World Chain, the blockchain underlying World App, uses this technology to process and verify wallet transactions.
Bot
An automated account or programme designed to simulate human behaviour online. World ID helps platforms detect and limit bot activity by verifying real human users.
Bot Traffic
The volume of automated non-human activity on a platform. World ID helps platforms reduce bot traffic by requiring human verification.
Claim / Grant (also: Claiming WLD)
The process of receiving your allocated WLD tokens within World App. Eligible verified users can claim their WLD on a monthly basis, up to their total annual Worldcoin Guarantee amount.
Community Operator
Everyday people with self-serve Orbs who conduct verifications in their local communities.
Compatibility Mark
A Compatibility Mark is a trademark or logo provided by World that certified partners can use to indicate that their products or services are compatible with the Worldcoin platform or World ID.
Compliance Standards
A set of rules, regulations, and guidelines that ensure an organisation operates lawfully and ethically.
Compliance Standards Framework
An agreement that stipulates punishable offences and penalties associated with violations
Credential Issuer
An entity that issues credentials to users. For example Tools for Humanity issues Orb and NFC ID credentials. Any approved issuer can issue credentials within the World ID ecosystem.
Credential Verification (also: NFC verification, passport verification)
World ID verification method completed in-app using NFC-enabled documents such as a passport or national ID.
Credentials Hub
New tab in World ID App that will allow users to see different types of identity credentials connected to their World ID
Crypto Exchange
A digital platform that allows users to buy, sell, and trade cryptocurrencies using various currencies, including fiat and other digital assets.
cryptocurrency
A digital form of currency secured by cryptography and operating on a blockchain network. Examples include Bitcoin, Ethereum, and WLD.
data custody
The responsibility of securely storing and managing user or organisational data, ensuring it is protected and handled appropriately.
data minimisation
A principle of only collecting and retaining the minimum amount of data necessary for a specific purpose.
data privacy
The practice of safeguarding personal or sensitive data, ensuring compliance with privacy laws, and giving users control over their information.
decentralisation (also: decentralised)
The process of distributing authority, decision-making, or data storage away from a central entity, often to enhance transparency, security, and resilience. Commonly associated with blockchain systems and governance models.
Deep Face
A solution for identifying deep fakes using World ID
deepfake
A synthetic media, usually video or audio, created using artificial intelligence to impersonate real people, often for deceptive or manipulative purposes.
Dollars USDC
The label for your USDC cash balance in World Money. Displays your US dollar-denominated balance, which can be used for spending, saving, or earning yield within the app.
DPA (also: Data Privacy Authority)
Government or regulatory authority related to data privacy matters.
DSAR (also: Privacy request)
Data Subject Access Request. A user request to access, delete or otherwise exercise privacy rights regarding personal data.
Earn
A feature in World Wallet that allows users to supply crypto assets to earn yield, or borrow against their holdings. Powered by Morpho, a decentralised lending protocol.
eETH
A liquid staking token representing staked Ethereum (ETH) on the ether.fi protocol. Holding eETH allows users to earn staking rewards while keeping their assets liquid.
encrypted data
Data that is transformed into a secure format using cryptographic algorithms to protect it from unauthorised access.
Ethereum
A decentralised blockchain platform that supports smart contracts and decentralised applications. World Chain is built on top of Ethereum infrastructure.
Face Authentication (also: Face Auth)
A World App security step that matches a selfie to encrypted data stored on the user's device, confirming the person using the World ID is the same person who verified.
Face ID
Face ID is a biometric authentication method that uses a person's facial features to verify their identity.
Fiat (also: fiat currency)
Fiat money is a type of government-issued currency (e.g. EUR or USD)
Field Staff (also: staff)
Individuals who work on the ground at Orb locations to assist users with the verification process and support onboarding.
GDPR
The General Data Protection Regulation, which governs data privacy and protection in the EU.
Human Badge
A blue badge displayed in World App and across any accounts connected to your World ID, indicating that you are a verified human.
Human credential (also: Humanity verification)
Proof that a user has verified their humanity through World ID (i.e., they have completed the Orb verification process and are recognised as a real, unique human).
Identity Attestation
A World ID feature that lets users prove specific identity attributes such as age, nationality, or document type to a third-party app without sharing the underlying data. The app only receives a yes or no result confirming whether the user meets the criteria. No personal data is transmitted.
Invites (also: Invites Mini App)
A feature in World App that manages the referral programme, allowing users to invite friends and track referral rewards.
KYC (also: Know Your Customer)
Know Your Customer. Regulatory identity verification that may be required by third-party providers for certain transactions.
Learn Center
Hub on world.org containing different educational articles.
Login method (also: Log in, sign-in method)
The way a user signs in and restores access to their World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one login method is strongly recommended to ensure account recovery is possible.
Mini App
A feature or service built into World App, created by either the World team or a third-party developer. Third-party Mini Apps are independently operated, so their content and support are the responsibility of the developer, not the World team
My Number Card
The My Number Card is an identity document issued to citizens of Japan and foreign residents, containing a unique 12-digit Individual Number that serves as a national identification number in Japan.
National ID
An official document issued by a government to verify a citizen's identity.
Native Coin
A digital currency that is native to and built into a specific blockchain network. For example, ETH is the native coin of Ethereum. WLD operates within the World Chain ecosystem.
Network fee (also: Gas fee, transaction fee, blockchain fee, gas)
Transaction fee required to process a blockchain transaction. Determined by the blockchain network and cannot be controlled or refunded.
NFC-enabled ID (also: NFC credential)
A government-issued identity document such as a passport or national ID with an NFC chip that can be used to verify credentials in World App, without sharing data with third parties.
Non-custodial wallet (also: Self-custodial, user-controlled wallet)
A wallet where the user fully controls their private keys. Support cannot access, reset or recover funds if the user loses their backup.
Not verified (also: Unverified World ID, Unverified user)
A World ID status indicating a user has not yet completed any verification. Users in this state are prompted to verify via Orb or NFC to access human-only features and rewards.
Occlusion
A condition during Orb verification where something partially blocks or obscures the user's iris, preventing a successful scan. This can be caused by physical characteristics, eyelashes, reflections, or other factors that interfere with the Orb's ability to capture a clear iris image. Users experiencing occlusion may need to reposition or seek assistance from an Orb operator.
Onboarding (also: Account creation, signup, new user)
The initial journey a new user takes when setting up World App — including downloading the app, creating an account, and completing identity verification at an Orb or through a supported credential.
One Human: One Account
The principle that each verified World ID is tied to a unique real person, preventing duplicate accounts and bot abuse across the network.
Orb (also: Orb device)
In-person biometric verification device used to create or refresh high-assurance World ID credentials.
Orb App
A companion app used to manage and operate an Orb verification device. Separate from World App, which is used by users being verified.
Orb on Demand
A service that allows users to schedule a verification appointment with an Orb operator who comes to a location of the user's choosing.
Orb reward
A type of referral reward users can get when they invite a friend who successfully verifies at the Orb.
Orb Self-Serve
A verification setup where users can complete their Orb verification independently at a self-serve Orb location, without needing guidance from an operator.
Orb Verification (also: Humanity verification)
World ID verification method completed at an Orb. Generally qualifies users for higher WLD than credential-only verification where eligible.
ORO
A token native to the World Chain network, also referred to as the GOLD token. Available as a Mini App within World App, where users can claim ORO tokens as a reward for being Orb-verified.
passkey (also: Passkeys)
Passwordless authentication method that allows users to sign in to apps or websites using cryptographic keys instead of traditional passwords.
Pay
A payment feature in World App that allows users to send and receive payments using their World Wallet balance.
PCP (also: Personal custody package)
Encrypted biometric data stored locally on the user's device. Not stored by the World team.
Peer-to-Peer Transfers
Direct transfers of funds or tokens between individuals without intermediaries.
Permit
A spending authorisation that lets an approved Mini App debit a specified amount of tokens later. Does not transfer funds immediately.
PII (also: Personally Identifiable Information)
Personal data that can identify a user, such as full legal name, date of birth, ID documents, or account numbers.
Points
Non-financial units earned through World ID Rewards that can be redeemed for select digital services such as streaming, mobility, and productivity tools.
Privacy Portal
Official user-facing intake form for submitting privacy requests.
Private by Design
Private by design refers to the practice of integrating privacy and data protection principles into the design and development of products, services, and business practices, ensuring that privacy is preserved throughout the entire data lifecycle.
private key (also: private keys)
A private key is an alphanumeric code used to authorise transactions and prove ownership of a blockchain asset, mainly blockchain wallets. In simpler terms, a private key is like the master password to your cryptocurrency account — it's what gives you control over your funds.
Proof of Human (also: Proof of Humanness, Proof of Personhood, PoH)
System to verify a user is a unique human without revealing personal identity details. Used to determine eligibility for claims, credits or features.
Proof of liveness
A security process that verifies a user is physically present and real at the time of verification (not a photo, video, or deepfake), typically through real-time actions like blinking, head movement, or facial recognition.
Proof of Ownership
An encoded value tied to a user's World ID that confirms a specific person controls a specific World ID account. Can be shared with support or trusted third parties to verify account ownership without revealing personal information.
QR Code
A two-dimensional barcode that can be scanned using a smartphone or other devices to quickly access information, links, or services.
Ramp provider (also: on-ramp, off-ramp, ramp providers)
Third-party service that enables users to convert between fiat currency and crypto, or withdraw to a bank. Operates independently from World App support.
ReAuth (also: World ID Re-Authentication, Reauthentication)
Reauthentication flow where a user visits an Orb to refresh their on-device encrypted package to continue using World ID features.
Relying Party (also: RP)
An app, platform, or service that accepts and verifies World ID credentials to grant access or privileges. Decides which credentials are acceptable for their use case.
Secure provisioning
The process of securely setting up and initialising a device or system such as an Orb with the credentials, keys, and software it needs to operate safely and as intended. Ensures the device has not been tampered with before use.
Selfie Check (also: Face Check)
A low-friction anonymous verification method that uses a selfie and a uniqueness signal to help platforms prevent bot abuse. Lower assurance than Orb verification. Selfie photos never leave the user's device.
Settings (also: App settings, options)
In-app configuration area for World App covering notifications, permissions and account details.
smart contract
Self-executing contracts with the terms of the agreement directly written into code, running on a blockchain to automate processes without intermediaries.
Spending (also: Spending wallet, Spending account)
A wallet balance type in World App that is ready for payments and everyday transactions such as sending, paying, and swapping tokens. Does not earn yield.
Stablecoin
A type of cryptocurrency designed to maintain a stable value, often pegged to a fiat currency like USD or a basket of assets.
Support Team
The team responsible for handling user enquiries, troubleshooting issues, and providing assistance across World App and related products. Users can reach the Support Team directly through the in-app support channel.
Swapping (also: Sell, swap, selling)
Converting one token to another within World Wallet such as WLD to USDC.
Sybil Resistance
The ability of a system to prevent a single person from creating multiple fake accounts or identities. World ID achieves this through its one-human one-account verification model.
Token
A digital asset or unit of value issued on a blockchain, often representing ownership, utility, or access rights within a specific ecosystem.
Tools For Humanity
The company behind World App, World ID, and the broader World ecosystem. Tools for Humanity builds the technology that powers human verification and financial access for users worldwide.
TOS (also: ToS, Terms)
A legal agreement that outlines the rules, responsibilities, and rights of users and providers regarding the use of a service or platform.
Transaction hash (also: Tx hash)
Unique on-chain identifier for a blockchain transaction used to confirm activity in a blockchain explorer.
Verification Levels
The different tiers of World ID verification available to users, ranging from lower to higher assurance. Orb verification provides the highest level (full Proof of Human), NFC or Credential verification provides a mid-level, and Selfie Check provides a lower-assurance option. The level accepted depends on the app or platform requiring verification.
Virtual Bank Account
A unique account number that lets you receive funds from a bank or financial institution directly into your World Wallet. Deposits in US dollars are converted into USDC and added to your wallet balance. Useful for direct deposit of pay cheques, business payments, or self-funding from your own bank account.
Wallet address
Public address used for receiving and sending tokens on a blockchain network.
Wallet Key
A Wallet Key is a cryptographic key that provides secure access and control over a digital wallet. It is essential for signing transactions, accessing funds, and interacting with blockchain-based services.
WBTC (also: Wrapped BTC, Wrapped Bitcoin)
Wrapped Bitcoin — a version of Bitcoin converted into a token format that can be used on the Ethereum network and other blockchain ecosystems. Available to hold, buy, and transact with in World Wallet.
Web3 (also: Blockchain, digital assets, decentralised web)
General term for blockchain-based products and transactions.
WETH
Wrapped Ether — a version of Ethereum (ETH) that has been converted into a standard token format compatible with a wider range of decentralised apps and exchanges.
Whitepaper
Worldcoin's comprehensive document outlining the technical and economic aspects of the project.
WLD (also: Worldcoin)
The Worldcoin token. In support contexts claiming WLD refers to receiving periodic airdrop portions inside World App.
World Card
A physical bank card (VISA), that you can use in shops/online to pay with assets you have on your World account.
World Chain network (also: Worldchain)
Blockchain infrastructure used for many World App wallet transactions.
World Chat
A Mini App in World App that lets users chat with others using wallet addresses or usernames, send messages and photos, and transfer funds in an end-to-end encrypted environment.
World Foundation
The nonprofit organisation that stewards the World protocol and ecosystem, previously known as the Worldcoin Foundation. Responsible for the long-term development and governance of the World network.
World ID (also: WorldID)
The user's verification status and credentials, created through verification flows such as Orb or Credential Verification.
World ID App
A dedicated app for verifying your humanity, managing your World ID credentials, and authenticating with partner apps. Separate from World Money, which handles wallet and financial features.
World ID Rewards
An incentive programme for newly Orb-verified users that provides free, limited-time access to select digital services such as streaming, mobility, and productivity tools. Rewards are redeemed using Points.
World Network
The global network of verified users and participants built on World ID.
World Operators (also: Operators, Operator, World Operator)
Businesses or individuals authorised by World to operate Orb locations, manage verifications and support user onboarding in their local communities.
World Shop
A Mini App in World App where users can explore and purchase World-branded merchandise and claim free drops.
World Space (also: World Spaces)
A physical location equipped with an Orb where users can get verified and learn about World. Includes dedicated spaces such as Flagships and Kiosks used solely for Orb verification, and non-dedicated Partner Locations where verification is available alongside another primary purpose.
World Wallet
The wallet area in World App used for token balances and transactions including send, receive, buy, sell, swap, withdraw and pay.
Worldscan (also: Worldscan.org, Worldchain explorer)
Public blockchain explorer used to view on-chain activity related to World App and World Chain.
ZKP (also: Zero-Knowledge Proof)
Zero-Knowledge Proof. A cryptographic method that allows a user to prove something is true (such as being a verified human) without revealing any underlying personal data.
How do I return an Orb?
When returning an Orb, there are three possible scenarios to consider:
- Non-Functioning Orb – The Orb is not operational.
- Physically Damaged Orb – The Orb has visible physical damage.
- Voluntary Return – The Orb is being returned without any functional or physical issues.
To return an Orb, open a support ticket and complete the steps described below for each scenario:
1. Non-Functioning Orb
Before an Orb can be returned, the Technical Support Team must verify that all troubleshooting steps have been followed. Please ensure you provide the following details in your support request:
- Description of the issue and the Orb behaviour.
- A video and/or images showing the front, top, and back of the Orb, including its lights and power button.
- The time and date when the specific issue or incident occurred (in case of physical damage).
The Technical Support Team will then guide you through specific troubleshooting steps, and if the Team concludes that an Orb must be returned, they will send you a list of instructions on how to do this.
2. Orb with Physical Damage
If the Orb has suffered physical damage:
- Power off the Orb immediately, as this will reduce any further internal hardware or software damage.
- Remove the Orb from its stand, or remove its battery, as appropriate.
- Contact the Technical Support Team to report it.
Please include the following information:
- A video of the Orb, showing all physical damage.
- Clear pictures of the specific damage.
- A detailed description of the incident.
Do not attempt to perform verifications until the Technical Support Team reviews the information provided. When the investigation is complete, the Team will provide further details.
3. Voluntary Return of an Orb
If you wish to voluntarily return a functioning Orb, please provide the Technical Support Team with the following information:
- A video/images of the Orb, showing all its sides.
- Confirmation that the Orb is able to perform verifications.
- Reason for returning the Orb voluntarily.
The Technical Support Team will review your request and provide you with further instructions.
Note: If you wish to return more than one Orb, you will need to provide all of the information mentioned above for each individual device.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.
Introduction to Orb App
The Orb App is a non-consumer app developed by TFH and used to scan and verify users' biometrics during World ID verification. Only trained individuals use it to run the Orb device and complete the verification process.
App operations are managed through three different menu tabs:
- Home
- Performance
- Profile
Home Tab
The home page is where you'll find the “Verify human” button, which you'll use to begin the verification process. The page also includes four main section menus:
- Earnings: Where Admins find their balance, transaction details, and initiate withdrawal of funds.
- Device: Where your Orb device is managed, including set-up, software updates, and verification logs.
- Verifications: Quick view of the total weekly verifications performed.
- Rating: Displays your overall rating, which is based on the combination of components such as activations, invites rate, and user satisfaction, among others.
Just tap each of these sections to see and access their full contents.
Performance Tab
Here you'll find:
- Your verification metrics.
- Your earnings.
You can filter our the information based on daily, weekly, monthly, and yearly results.
Profile Tab
This page displays all your personal information, including details about your training progress.
Account settings can be accessed through this tab, by tapping the Gear icon at the top right corner of the screen.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.
How to Enable Push Notifications and Access Your Inbox
Enabling notifications in the Orb App is important to ensure you are kept updated on all the latest news and updates from World. Notifications can be found in your app's inbox.
What is an inbox?
It’s a centralised space where you can receive and manage notifications, updates, and important communications directly within the Orb App.
There are two options for enabling inbox notifications: through the “Finish your profile” pop-up notification or through “Settings”.
Enable notifications through the “Finish your profile” pop-up.
Step 1: Go to the “Finish your profile” tab located at the top of the home screen in the Orb App.
Step 2: Scroll to and click on “Enable notifications”
Step 3: When the pop-up appears asking for permission for Orb App to send you notifications, click “Allow”.
Enable through your settings.
Step 1: Go to Settings by clicking on the top right icon on the profile page
Step 2: Scroll to the App Settings section and click on “Notifications”. Once the toggle is green, notifications are enabled.
How to access your notifications inbox.
- Once you enable notifications, you can find the inbox by tapping the Bell icon located at the top right corner of the screen.
- Inside, you’ll see four categories: Upcoming, Updates, Tips, and Unread.
What’s Included in Each Category:
- Upcoming: Stay on top of tasks with reminders for follow-ups, such as courses to complete.
- Updates: Stay informed with major updates and news from World, such as new product feature releases.
- Tips: Discover practical advice to enhance your daily operations and efficiency.
- Unread: Quickly identify the messages that need attention.
Key Features Available Now:
- Swipe Actions: Swipe to the right to save or delete an article.
- Saved Articles: Access all your saved articles in one convenient location.
- Notifications: Receive push notifications for new articles. A small dot will also appear on the bell icon to alert you.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How to find the Community Forum in Orb App?
- Open the Orb App and from your Profile, select Help Centre.
- Scroll down to locate the Community Forum section.
- Tap on Community Forum and log in using your Orb App account credentials.
How to use the Community Forum?
You can engage by commenting and voting on existing topics or by creating your own post.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.
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