The Device section in the Orb App provides visibility and control over every Orb assigned to you. From here, you can monitor device health, connectivity, software status, and manage settings and access tools needed for setup and troubleshooting.
Viewing Your Orb Information
From the Home Page, tap Device to see your Orb details.
On this screen, you can search for specific Orbs or navigate between tabs to quickly view device status information.
The tabs are:
All - A full list of the Orbs assigned to the team.
🟢 Ready - Orbs that are ready to be used for verifications.
🔴 Operator QR Needed - Orbs that are not ready due to an invalid operator QR code.
🔵 Update required - Orbs that require a software update.
🟡 Inactive - Any Orbs that are online but not ready. To see more details on the reason, tap the Learn More button that will display in the banner.
⚫ Offline - Orbs that are offline will be shown in this tab.
Disabled - Shows any blocked Orbs. Tap the Learn More button to see additional details about this status.
Key Orb details are shown at a glance:
- Orb Name
- Jabil ID Number
- Time and Location when the last Orb verification or QR Code check-in happened (whichever is latest).
Orb Control Screen
Selecting an Orb opens the Orb Control Screen. The Orb’s name and network connection appear just below the Orb image, followed by key device controls and system details, as outlined below:
Network: Opens the network settings and status. Here you can run a speed check, reset the connection, or get a WiFi code.
History: Provides logs of all Orb activity, including successful and unsuccessful verifications, error messages within the last 3 hours, and troubleshooting information.
Battery: When the Orb is online, the Orb App displays the Orb’s battery charge. If full, a green circular line will envelop the battery icon. To avoid shutdowns, keep battery charge above 15–20% (represented by a short red line on the battery icon).
About: This page displays device-specific details, such as Orb name, hardware ID, model, and current software version.
Safety: From here you can generate a Safety QR code to report suspected underage users and suspicious or potentially fraudulent activity.
Language: Changes the Orb's language settings.
Volume: Adjust Orb volume using a simple slider.
Troubleshooting
The Orb doesn't connect to a saved network.
If the Orb is already connected, show the WiFi Reset QR code and then use + Add New Network to generate a fresh WiFi QR code. Ensure the network is available and within range.
The Orb rejects all QR codes.
Check:
If the Orb is online.
If it’s updating.
If the correct QR code type is being used.
Retry after confirming the above steps.
If you still face issues, please contact our Support team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.