3. Settings and Account Access
How to Enable Push Notifications and Access Your Inbox
Enabling notifications in the Orb App is important to ensure you are kept updated on all the latest news and updates from World. Notifications can be found in your app's inbox.
What is an inbox?
It’s a centralized space where you can receive and manage notifications, updates, and important communications directly within the Orb App.
There are two options for enabling inbox notifications, through the “Finish your profile” pop-up notification or through “Settings”.
Enable notifications through the “Finish your profile” pop-up.
Step 1: Go to the “Finish your profile” tab located on the top of the home screen in the orb app.
Step 2: Scroll to and click on “Enable notifications”
Step 3: When the pop up appears asking for permission for Orb App to send you notifications click “Allow”.
Enable through your settings.
Step 1: Go to Settings by clicking on the top right icon at the profile page
Step 2: Scroll to the App Settings section and click on “Notifications”, once the toggle is green Notifications are enabled.
How to access your notifications inbox.
- Once you enable notifications, you can find the inbox by tapping the Bell icon located at the top right corner of the screen.
- Inside, you’ll see four categories: Upcoming, Updates, Tips, and Unread.
What’s Included in Each Category:
- Upcoming: Stay on top of tasks with reminders for follow-ups, such as courses to complete.
- Updates: Stay informed with major updates and news from World, like new product feature releases.
- Tips: Discover practical advice to enhance your daily operations and efficiency.
- Unread: Quickly identify the messages that need attention.
Key Features Available Now:
- Swipe Actions: Swipe to the right to save or delete an article.
- Saved Articles: Access all your saved articles in one convenient location.
- Notifications: Receive push notifications for new articles. A small dot will also appear on the bell icon to alert you.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Recovering Access to your Orb App Account
The Orb App uses secure login methods such as passwords, 2FA codes, SMS verification, and backup codes to protect your account.
This article covers all supported recovery methods and explains what to do if you cannot access your account.
Common Login Issues
You may see one of the following problems when signing in:
Incorrect or forgotten password.
Two-factor authentication (2FA) code not working.
You lost access to your email, phone, and backup codes.
SMS verification code not received.
“Email does not exist / not registered”.
If you're having trouble signing in to the Orb App, this guide will walk you through the different recovery steps depending on the issue you're experiencing.
Incorrect or Forgotten Password
If you know the email linked to your account but can’t log in, you can reset your password by following these steps:
Open the Orb App and go to the Log in screen.
Tap Forgot password?
Enter your email and tap Reset password.
Check your inbox (and spam/junk folder) for the reset email.
Follow the link to create a new password.
Return to the app and log in using your new password.
If you don’t receive the reset email, wait a few minutes and try again.
Two-Factor Authentication (2FA) Code Issues
If your authenticator app code isn’t working:
Make sure you’re using the correct account entry within the authenticator app.
Ensure your phone’s date/time is set to Automatic.
Try again with a freshly generated code.
If you saved a backup code, you can use it instead (see next section).
Please note that we are not able to bypass 2FA for security reasons. You will need your authenticator or backup code to continue.
Log In Using a Backup Code
If you previously saved a backup code when setting up your account:
On the 2FA screen, tap Use backup code.
Enter your backup code and log in.
After logging in, you should generate a new backup code in your Orb App settings and store it securely.
SMS Verification Code Issues
If you’re asked to enter an SMS verification code:
Check your phone signal and confirm the number is correct.
Tap Resend code.
If the SMS arrives but doesn’t work, enter it manually instead of pasting it.
If no SMS arrives, restart your device and try again.
If the issue persists, you can reach out to our Support team as further troubleshooting may be required.
Email Does Not Exist / Not Registered
If you see a "Email does not exist / Email is not registered" message, try these actions:
Double-check the email address for typos.
Try any alternate email accounts you may have used.
Confirm whether you fully completed account creation earlier.
If the system still does not recognize your email, contact our Support team for assistance.
Full Lockout: No Email, No Phone, No Backup Code
If you have lost access to all of the following:
Your email
Your phone/SMS
Your authenticator app
Your backup code
Then account recovery may not be possible. For security reasons, the Support team cannot bypass login protections.
Tips to Avoid Future Lockouts
Store your backup code somewhere safe.
Make sure your authenticator app is backed up (if supported by your provider).
Keep your email and phone number up to date.
If you need further help, you can contact our Support team and provide screenshots, your device type, and the exact error message you're seeing. These details are needed to help investigate and/or resolve your case more quickly.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Managing Settings in the Orb App
The Settings section of the Orb App allows you to update your personal information, connect your wallet, link your World ID, change your language, manage notifications, and update your security preferences such as your password and two-factor authentication (2FA).
You can find all of these options by tapping the gear icon in the top-right corner of the Orb App.
You can follow the instructions below to easily perform each of these actions in your account settings.
Personal Information
You can update your name, email, phone number, and profile photo.
To edit your personal info:
Tap the field you want to update.
Make your changes and tap Save.
A message will appear to confirm that your information was updated.
To update your profile photo:
Tap your profile picture.
Choose Take photo, Upload from library, or Delete photo.
Save your changes.
Wallet Settings
To view your linked wallets:
Go to Settings and tap on Wallet.
You’ll see a list of connected wallets, or an empty state if no wallet is linked yet.
To link a new wallet:
Tap Add wallet.
Select the wallet app you want to connect (World App or other supported wallets).
Once linked, it will appear in your wallet list.
To hide or show the wallet balance:
If you'd like more privacy while using your device, you can hide your wallet balance by following these steps:
Go to Settings and look for Hide wallet balance.
Toggle ON to hide the balance, or OFF to display it again.
This affects only what you see on your device (not your payout wallet).
World ID
You can link your verified World ID to your Orb App account.
To link World ID:
Go to Settings, then select World ID.
Tap Sign in with World App.
If World App is installed, you’ll be redirected to complete the connection.
After finishing, you’ll automatically return to Orb App with a “Verified” state shown on the screen.
If World App is not installed, you’ll see a message prompting you to install it before continuing.
Two-Factor Authentication (2FA)
You can secure your account by enabling 2FA either through an authenticator app or a phone number.
Enable 2FA Using an Authenticator App
Go to Settings, then tap Two-factor authentication.
Tap Set up with Authenticator app.
Copy the setup code and add it to your authenticator app.
Enter the 6-digit code generated by the app.
You’ll see a confirmation message once enabled.
Enable 2FA Using Your Phone Number
Go to Settings, then tap Two-factor authentication.
Tap Add phone number.
Enter your SMS verification code.
Use the newest code received if you request multiple.
Backup Code
After enabling 2FA, you’ll receive a backup code you can use if you lose access to your phone or authenticator app.
Copy the code and store it safely
Tap I’ve saved the code to finish
If you lose access and don’t have your backup code, you may become locked out.
Changing Your Password
Go to Settings, then select Password.
Enter your current password.
Enter and confirm a new password.
Tap Save.
Notifications
You can allow or disable notifications from Orb App.
Go to Settings and tap on Notifications.
Turn the toggle ON or OFF.
This affects whether your device receives notifications from the app.
Language
You can change the app’s display language.
Go to Settings and tap Language.
Select your preferred language.
Tap Save.
A message will confirm your language has been updated.
Analytics
You can choose whether to share anonymous analytics to help improve the Orb App.
Go to Settings and open Analytics.
Toggle ON or OFF.
If enabled, a message will display “Analytics enabled”.
Troubleshooting
Here are some common issues you might encounter and their suggested troubleshooting action:
| Issue | Possible Cause | Action |
| Settings not saving | Connectivity or invalid fields | Check your connection, close and reopen the app, try again |
| Cannot edit company or wallet information | You are not an Owner/Admin | Contact your team Admin/Owner |
| World ID not linking | World App not installed or connection interruption | Install World App and retry |
| Wallet not linking | Wallet app not installed or not unlocked | Install/unlock the wallet app and retry |
| 2FA code rejected | Wrong/expired code or device time mismatch | Use the most recent code and ensure the device's time is automatic |
| Not receiving notifications | Disabled in app or in your device settings | Check both app and phone notification settings |
| Language not updating | App not refreshed | Fully close and reopen the app |
Contact our Support team in case none of the steps above resolve the issue.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.