When returning an Orb, there are three possible scenarios to consider:

1. Non-Functioning Orb – The Orb is not operational.
2. Physically Damaged Orb – The Orb has visible physical damage.
3. Voluntary Return – The Orb is being returned without any functional or physical issues.

To return an Orb, open a support ticket and complete the steps described below for each scenario:

1. Non-Functioning Orb

Before an Orb can be returned, the Technical Support Team must verify that all troubleshooting steps were followed. Please make sure to provide the following details in your support request:

• Description of the issue and the Orb behavior.
• A video and/or images showing the front, top, and back of the Orb, including its lights and power button.
• The time and date when the specific issue or incident occurred (in case of physical damage).

The Technical Support Team will then guide you through specific troubleshooting steps, and if the Team concludes that an Orb must be returned, they'll send you a list of instructions on how to do this.

2. Orb with Physical Damage

If the Orb suffered physical damage:

1. Power off the Orb immediately, as this will reduce any further internal hardware or software damage.
2. Remove the Orb from its stand, or remove its battery, as applicable. 
3. Contact the Technical Support Team to report it.

Please include the following information:

• A video of the Orb, showing all physical damage.
• Clear pictures of the specific damage.
• A detailed description of the incident.

Do not try to perform verifications until the Technical Support Team reviews the information provided. When the investigation is complete, the Team will share further details.

3. Voluntary Return of an Orb

If you want to voluntarily return a functional Orb, provide the Technical Support Team with the following information:

• A video/images of the Orb, showing all its sides.
• Confirmation that the Orb is able to perform verifications.
• Reason to return the Orb voluntarily.

The Technical Support Team will review your request and provide you with further instructions. 

Note: If you wish to return more than one Orb, you will need to provide all of the information mentioned above for every single device.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.