Why isn't my QR code scanning?
Updated
If you're having trouble scanning your QR codes (WiFi, hotspot, and Operator QR codes), please take note of the following best practices:
Make sure that the entire QR code is visible.
This means that there should be some white spaces on the outside edges. Do not zoom in and cut off the edges of the QR code.
Increase the brightness on your device's screen.
Most of the time, QR codes won't scan if the screen brightness is not high enough.
Have the QR code placed directly in front of the correct camera.
The camera on the Orb that reads QR codes is the one with the three dots on the black surface.
Position the QR code and the Orb so that they are not in direct sunlight.
Make sure that there are no reflections on any screens that will prevent the QR code from being read.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
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