Your Orb uses simple lights, movements, and sounds to show what’s happening during setup and verification. This guide breaks everything down so you always know what each signal means.

Power Button

You’ll find the Power button on the lower back of your Orb.

• When the Orb turns on, the button pulses white and then becomes solid white.

• If there isn’t enough power, it will blink red three times.

If the Power button blinks red three times, the battery is empty or the power source isn’t strong enough.

Front Indicators

Internal and External Light Rings

Your Orb has two light rings on the front. They show progress and status during steps like:

• Boot up sequence

• WiFi setup

• Operator QR code scanning

• User QR code scanning

• Biometric capture

Each colour or animation corresponds to a specific stage.

Gimbal (the front mirror)

The golden circular mirror at the centre of your Orb is the gimbal.
It usually stays still, but during biometric capture you’ll see it gently move as it tracks the user’s eyes.

Visual Indicators Guide

Here’s a quick-reference that explains what each indicator means.

Audio Indicators

Your Orb also uses short, nonverbal sounds to communicate status. Each tone corresponds to a specific action or alert:

• Bootup
• Start sign-up
• QR code capture
• Operator QR code load success
• User QR code load success
• Error
• Iris scan success
• Sign-up success
• Powering down

Quick Fixes

Here are a few things to check if your Orb’s indicators suggest something isn’t working:

The WiFi QR code won’t scan

• Make sure the QR code is sharp, centred, and not moving.

• Increase or decrease distance slightly.

Verification won’t start

• Ensure the Operator QR code was scanned first.

• Keep the Orb steady and the user centred.

Biometric capture keeps failing

• Ask the user to open their eyes fully.

• Reduce bright backlighting behind the user.

• Clean the front mirror gently with a microfibre cloth.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if there are any discrepancies.